Shipping & Returns

ATTENTION: This page applies for international customers only. If you`re looking for terms for the Portuguese market, please click the Portuguese flag. .

Where does Republic Of Pinball deliver?
We deliver to customers all over the world.

How fast is my order delivered & how do I track the shipment?
Our orders are shipped and handled mostly by the Portuguese Postal Service or other third party couriers, therefore all delivery dates and times given are only estimates. We endeavor to get your order to you within the estimated delivery time, however, on rare occasions the delivery may be delayed, we CANNOT be held responsible for delays by the courier / postal service or for any consequential losses you may suffer if the delivery is not on time for whatever reason.

Orders being shipped to remote locations may, on rare occasions, be slightly delayed by the courier / postal service. .

General
When ordering before 10:00 GMT, your order will normally be shipped the same day if all items are in stock, and given that the customer completes the payment before 14:00 GMT the same day.

If we are temporarily sold out of any items, you will be notified by email when we send out the form of invoice.

We do not keep backorders. If a part is not in stock, then please re-order at a later time. Also note that you can have a different shipment date on your order confirmation than that shown on our website, as we allocate items as we receive orders (again, see your Account for all details).

When your order is shipped, you will receive a Shipment Confirmation by e-mail. The Shipment confirmation is sent when the Postal Service has picked up the shipment. If the customer wants the goods sent as a letter due to pricing, it will be on the customers own risk, and no insurance or tracking will be available. Paypal is not available as a payment option when there is no tracking on the shipment. On larger orders with high value, insurance and tracking is mandatory.

If there is tracking available on your shipment, you can track your shipment directly from www.track-trace.com or your national postal service. Tracking number is always available when you log in and click on your order status.

Shipping Cost
When sending parts packed as a letter there is a limit in volume, size and value. If you need a lockdown bar or pinball legs, no letter sizes are available. However if you need a trim list for your backglass, shipping as a letter is available. Smaller items are not a problem. Lamps, rubbers, nuts, bumper caps, lane guides, coils, electronics or motors can all go in a letter. But remember that there is no insurance on letters and Republic Of Pinball does not take the responsibility for shipments with no tracking code and insurance. So if you purchase anything with a high value, it will be shipped as a package with insurance included. If you still have questions regarding shipping, feel free to contact us.

Below is an estimate in Euro on the shipping cost for both letters and packages.
Remember! This is only an estimate due to changes in currency value!
 

Changes in prices
Shipping companies have for some reason a habit of changing their cost prices with short notices. This will affect our pricing but we will notify you as early as possible. 

Damaged Shipment
Should any courier deliver a parcel which has significant damage to it then:

• Ask the courier right there and then to sign a form stating that it was in this state on delivery.
• Contact sales@republicofpinball.com explaining what the situation is.
• If possible provide digital images of the parcel.

If damage to the parcel is not found until after signing, please contact sales@republicofpinball.com.com so we can solve the problem ASAP.

Can I have my order delivered partially?
If the parts that are not in stock has been confirmed by our supplier and will be in stock within the next 30 days yes. If we do not have a confirmed delivery date, we do not accept back orders.

Incomplete or faulty consignment
If you receive the wrong goods or certain items are absent from the order you have placed with us, then we advise the following:
Send an e-mail to sales@republicofpinball.com containing the following information:

• Customer name
• Order number
• Product number of the missing or faulty item(s).
• An accurate description of the problem
• Provide digital images of the parcel, if possible.
• You will then receive information on how we will solve the problem ASAP.

RMA (Return Material Authorization)

RMA Treatment
1. Access your account
2. Find the order from which you would like to return something.
3. Apply for an RMA form from sales@republicofpinball.com.

Your RMA number is "valid" for only 14 days upon receipt. Only consumers/private individuals have the right to cancel any order related to the "Cooling off period" for a refund (items only - not freight).

• Pack the product securely with impact-absorbing materials and include all peripherals.
• Enclose the RMA Authorization email with the parcel (inside).
• Clearly mark the parcel (on the outside) with the RMA No. that you receive from us.
• The return parcel must be sent to our Return Department at your expense.
• After examination and tests, we will make repairs or send a replacement as is deemed necessary.
• We will send you an order confirmation and delivery note when your product has been repaired or replaced.
• Any shipment without a Return Material Authorization Form (RMA) will need special treatment and the processing will be delayed.

If a item is tested ok, you will be charged a fee of 20 €.